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Sherwood Models Terms Of Trade
Issues covered in this section (click to select):
General Conditions.
Privacy Policy.
VAT Registration.
Paying by Credit or Debit Card.
Paying by Cheque or Postal Order.
Contact Details & Advice.
Postage & Packaging. UK | Overseas
Delivery of Goods.
Availability of Goods.
Outstanding Goods Policy.
New Release Policy.
Pricing Policy.
Shortages, Damaged/Faulty Goods & Returns Policy.
Testing Policy.
Trade Descriptions.
Internet Fraud.
Copyright.
Cancellation of Order.
TERMS OF TRADE POLICY STATEMENT
Translate this Web Page
Our overseas visitors are welcome to use this fantastic tool to translate this page into one of eight of the most popular global languages. We regret that we cannot operate this service in our Online Shopping area but we have tried to help our overseas friends in the rest of our site. Thank you for visiting Sherwood Models Online.
General Conditions of Use
Please read these terms and conditions carefully before using the www.sherwoodmodels.co.uk website. You will enter into a contract with Sherwood Models to buy the products and to use the Website.
By clicking on the Accept button at the bottom of these terms and conditions you agree to be legally bound by these terms and conditions as they may be modified and posted on the Website from time to time. Without prejudice to the above, by using or accessing the Website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to the Website. If you do not wish to be bound by these terms and conditions then you may not use the Website.
Please note that the contents of the Website are aimed at users aged 14 and above, but you must be over 18 years to purchase the Products, using the payment method displayed on the Website.
We are entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means to the email address you have given us on ordering.
We reserve the right to alter, suspend or discontinue any aspect of the Website or the content or services available through it, including your access to it. Unless explicitly stated any new features including new content and/or the sale of new Products shall be subject to these terms and conditions.
You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address in accordance with the Privacy Policy.
The Website may contains a forum for discussions, a message or bulletin boards to which you may submit messages for publication and a product review option to coment on products available from this site. If you use the Discussion Forum, Bulletin Boards or Product Review you agree only to post, send and receive messages and material that are proper, comply with the requirements of the Website and relate to the Website. In particular, but not limited to the following, you agree when using the Discussion Forum and Bulletin Board, you will not:
1). Use any profanity or obscenities of any kind, even disguised with asterisks.
2). Make any personal attacks on other users or manufacturers.
3). Make any defamatory, obscene, indecent, lewd, pornographic, violent, abusive, insulting, threatening and harassing comments.
4). Stray from the discussion topic.
5). Impersonate other users or public figures. You may choose an appropriate nickname as long as your real name is used in the personal information field.
6). Falsify or delete any author attributions, legal or other proper notices or proper designations or labels of the origin or source of software or other material contained within files that are uploaded.
7). Post any third party copyright material. You should not upload files that contain software or other materials protected by copyright unless you own or control the rights in such software or have received the necessary consents to do the same.
8). Use over sized fonts, JavaScript, tables, headings or other advanced HTML commands. You may only bold or coloured fonts to emphasise your points.
9). Use the Discussion Forum, Bulletin Board or Product Review in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or duplicating or unsolicited messages (commercial or otherwise).
10). Upload any files that contain viruses, Trojan horses, worms, time bombs, corrupted files or any other similar software or programs that may damage the operation of another\'s computer or property of another.
11). Advertise or offer to sell or buy any goods or services for any business or private purposes.
12). Download any file posted by another user of the Discussion Forum, Bulletin Board or Product Review that you know, or should reasonably know, cannot be legally distributed in such manner.
13). Restrict or inhibit any other user from using and enjoying the Discussion Forum, Bulletin Board or Product Review.
14). Collect personal data about others (including email addresses).
15). Violate any applicable laws or regulations.
Privacy Policy
WE ARE COMMITTED TO PROTECTING YOUR PRIVACY.
This website is operated by Sherwood Models, 831 Mansfield Road, Nottingham. NG5 3GF. England. Telephone: 0115 9266290. Email: enquiries@sherwoodmodels.co.uk
Sherwood Models are committed to protecting your personal information and will keep the information you provide us with safely and securely. Sherwood Models is registered under the Data Protection Act 1998 (Notification reference: ggw447) and comply with that Act's provisions.
WHY WE COLLECT DATA
We collect information about you for four reasons:-
1. To process your order, we collect your name, address, email address and credit card details.
2. To provide you with the best possible service and to make your visit more rewarding and useful, we may monitor customer patterns and your use of the Website via cookies (please see the information below on cookies).
3. To provide you with an on-line history of purchasing we may store certain information that you have provided us with.
4. With your consent, to send you information about future products and promotions by email.
COOKIES:
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to identify you when you visit the Website. Our cookies only retains the user name, browser type and IP address when you close your web browser. You can usually modify your browser settings to prevent cookies being used.
SECURITY
In order to protect the security of your credit card details we have a secured layer socket which uses 128 bit encryption.
DISCLOSING INFORMATION:
We will not sell or share your personal information with third parties.
ACCURACY & ACCESS TO DATA:
You have a right under the Data Protection Act 1998 to see the information that we are holding on you at any time. We reserve the right to make a small charge to cover our administration costs for producing the information. The information will be sent to you within the time scales set out in the Data Protection Act 1998.
You can check that the information that we are holding on you is accurate by accessing your account online. Alternatively you can check the information that we hold about you by emailing us at enquiries@sherwoodmodels.co.uk and we will email a copy of the information to you. If the information that we have on you is not correct then you can request us to correct any inaccuracies. We will take steps to validate the information that we hold on you and where appropriate correct our records.
In addition, even if you have given us your consent to receive marketing information you can request that we stop contacting you by emailing us at enquiries@sherwoodmodels.co.uk
DELETION OF DATA:
We will only retain your personal information while you remain a customer of Sherwood Models Online. We will only keep personal information on people who purchase products from the Website for a maximum of 12 months from the date of purchase.
LINKS TO THIRD PARTY'S WEBSITES:
When you are using the Website you can move to other websites which are not operated by Us ("Third Party Websites"). Third Party Websites may send their own cookies to you and collect or request data and personal information. We do not control Third Party Websites and therefore Sherwood Models are not responsible for them. By having a link to Third Party Websites from the Website we do not make any promise or recommendation about the Third Party Websites and we do not have any connection with the people who operate the Third Party Websites. You should always read the privacy policy of Third Party Websites as their policy may be materially different to ours.
USE OF DISCUSSION FORUMS, BULLETIN BOARDS AND REVIEWS:
Please remember that when you give out information on-line (e.g. by message or bulletin boards or discussion forum) that information may become public information and can be collected and used by people that you don't know. You should exercise caution when deciding to disclose information on bulletin boards and discussion forum. Any comment made in a customer review is the opinion of the customer and not a reflection of the views of Sherwood Models.
CHILDREN:
The Website is not intended for use by children, especially those under 14. No one under the age of 14 is allowed to provide any personal information or to use our forums or reviews without parental consent. If your children disclose information about themselves in our forums or bulletin boards they may get unsolicited messages from other people. Accordingly it is up to parents to ensure that their children abide by our Terms and Conditions. If you are concerned about your children’s activities or their privacy on the Website then please email us at enquiries@sherwoodmodels.co.uk
CHANGES TO THE PRIVACVY POLICY:
From time to time We may decide or be legally obliged to update this privacy policy. We will post any changes on the Website. Except as required by law, any modifications of this privacy policy will not affect our treatment of data collected prior to the effective date of the policy change.
VAT Registration
Sherwood Models is registered in the UK for VAT. Our registration number is: GB 416 4735 52
Paying by Credit or Debit Card
We do not process payment cards at the time of placing an order. Cards are processed when the goods are available for despatch only. Placing an order does not therefore automatically result in an immediate debit to your payment card.
Payment is accepted in UK Pounds Sterling only. Payment can be made online, by telephone, letter or fax using any valid credit or debit card. We currently do not charge a service fee for using this method of payment, however we reserve the right to do so at any future time. Please note the following before placing an order using a credit or debit card:
We only accept credit/debit cards that show the VISA or MASTERCARD logo. We do not accept payment by Switch, Solo or Electron.
Whether ordering online, by telephone or by post; please give your full name as detailed on your payment card, the address where your payment card is registered (normally your home address), together with your full postal/zip code. If you are using a business payment card, please supply the full name and address of the company including postal/zip code where the card is registered, together with the business telephone number.
Check the numbers on your card are the same as those given on the order form. We require the card number (long number on the front of the card) together with the commencement and expiry dates. We also require the digits (usually three) shown after your card number on the rear signature strip of the card together with the name of the issuing bank eg Lloyds TSB etc.
We are only authorised to send goods to the address where you have registered your payment card with your card provider. If you supply a different address to the one registered with your card providor, the transaction will be declined by our processing bank. Goods will not be supplied under any circumstance to a third party, or a third party address.
All payment card transactions are referred to our processing bank for authorisation before any goods are depatched.
To assist in the collation and prompt despatch of your order, please use our full item number as shown at the side of each product.
Paying by Cheque or Postal Order
CASH SHOULD NOT BE SENT THROUGH THE POST UNDER ANY CIRCUMSTANCE!
Payment is accepted in pounds sterling only. If placing an order by post, please note the following points before doing so:
Please print clearly in capital letters your full name and postal address including post code on your order, and on the reverse side of your cheque/postal order.
Please ensure that all cheques/postal orders are crossed and made payable to Sherwood Models.
Please write your cheque guarantee card number on the reverse side of your cheque together with the cheque guarantee card expiry date and your address as detailed above.
Please ensure the sum payable written on your cheque in letters is the same as the amount
payable in numbers. If they are not the same your cheque will be rejected by our bank
and it will be returned to you.
Please remember to include the relevant postage
and packaging charge.
To assist in the collation and prompt despatch of your order, please use our full item number as shown at the side of each product.
Contact Details & Advice
Regardless of payment method, please ensure you supply the following details with all orders to enable us to contact you with any querry/delivery advise:
1).Home telephone number.
2).E-mail address (if available). This is our preffered method
of contact. Please only supply email addresses you regularly check for messages.
3).Fax number (if available).
Please enclose a stamped self addressed envelope with any written enquiry (SSAE).
Any advice or recommendation given by Sherwood Models or its employees/helpers is given without liability on its part.
Postage & Packaging
UK Customers| Overseas Customers
UK CUSTOMERS
Postage is charged at a standard rate of £4.95 per order. To ensure your goods reach you in merchantable condition we automatically insure your goods for their purchase value. This cost is in addition to your standard postage charge and is based upon the following table (subject to change according to
the terms and conditions of our chosen carrier):
Up to £20.00 - FOC.
Up to £100.00 - £1.00
Up to £250.00 - £2.25.
Up to £500.00 - £3.50
If you do not require additional insurance cover as stated above, please state in one of the comment boxes in our checkout procedure at the time of place your order.
ANY GOODS SENT WITHOUT FULL INSURANCE AS REQUESTED BY THE CUSTOMER ARE AT THE CUSTOMERS OWN RISK. SHOULD THEY BE DAMAGED OR LOST IN TRANSIT SHERWOOD MODELS WILL NOT BE RESPONSIBLE IN ANY WAY
Recored delivery is available for an additional 68p for any order irrespective of value. However this does not increase the level of insurance cover from £20.00, it merely requires a signature upon receipt.
Title to the goods transfers at the time of purchase. It is therfore the responsibility of the buyer/customer to ensure adequate insurance cover is provided - see above. If additional insurance cover is cancelled at the point of sale, the goods will be sent at the customers own risk as we assume standard cover of £20.00 is required regardless of order value.
We cannot be held responsible for any delay howsoever caused in the delivery of goods to the cusomer once they have been accepted by our carrier.
General | Overseas EEC | Overseas Non-EEC
General
We do not accept Eurocheqes, Travellers Cheques or Cash through the post. Payment
will be accepted in UK Pounds Sterling Only. Postage and packaging will be
added at cost to your order value at the time of despatch. We recommend (due to
potential fraud) that were possible, overseas customers notify their banking
organisation of their intention to trade with Sherwood Models before placing an
order. Our processing bank request a security name and address check to be completed with all overseas orders, a £5.00 charge will be made to your order total to cover this service. VAT is not deductable from printed material eg books, magazines, catalogues
& leaflets.
Overseas EEC
Payment is accepted in UK Pounds Sterling only. VAT is included
in the prices shown in our webshops at the current rate of 17.5% (subject to change
according to UK Government Policy) excluding printed material. NO VAT DEDUCTION IS
AVAILABLE. All goods are sent AIRMAIL and are automatically insured. Title to the
goods transfers to the buyer/customer at the time of purchase.
Overseas Non EEC
Payment is accepted in UK Pounds Sterling. All prices in
our webshops include VAT at the current rate of 17.5% (subject to change according
to UK Government Policy) excluding printed material. VAT is deducted at the current
rate from all orders meeting the required UK Customs & Excise criteria. VAT is a tax
that is added to the net value of goods ie £100.00 plus VAT = £117.50. VAT is 7/47,
not 17.5% of the order value. If £117.50 is your total order value then to calulate
the VAT deducted = (117.50 x 7)/47 = £17.50. £17.50 should be deducted from your order
value before adding postage and packaging. All goods are sent by AIRMAIL and are
automatically insured. Title to the goods transfers to the buyer/customer at the time
of purchase.
Delivery Of Goods
Goods enter the postage system as soon as your funds are cleared and credited to our account. For customers using credit or debit cards your funds become availble once the transaction has met the required criteria of, and been approved by our Merchant Services. For cheque payments, funds become available when your cheque has passed through the bank clearing process. This usually takes on average six working days excluding bank holidays and weekends. Postal Orders are treated as cash. Please note that whilst every effort is made to send the goods as soon as possible, payment will not be taken until the goods are available exstock at Sherwood Models. We reserve the statutary right to send goods within 28 days. Not withstanding delivery and passing the risk, legal and beneficial ownership of the goods shall remain with Sherwood Models until full payment for the goods has been made.
Availability of Goods
This website has been designed as a reference site for the sole convenience of our potential clientele. We have therefore in good faith tried to provide as much information as possible supplied by our manufacturers/suppliers and importers to assist the customer. Although we have attempted to list every item currently available, or to become available at a later date; we wish to make it clear that we DO NOT carry in stock every item listed on this site. However we do have access to all the items listed, which if not in stock can usually be obtained sudject to availbility within a reasonable time. We are however in the hands of our suppliers should this situation arise and we ask for your patience and understanding. Please be assured that we will endeavour to obtain any out of stock items promptly as we value your order highly and we wish to retain your valued custom. We wish to make it clear that we are unable to guaranteethe delivery of any goods not in stock and we therefore reserve the right to withdraw from, and terminate orders at our discretion.
Outstanding Goods Policy
Any item(s) we are unable to supply at the time of dispatch will be placed on back order unless the client at the time of order wishes to cancel outstanding items. Please use the comments box on the order form for this purpose.
New Release Policy
All new release for the catalogue year are marked accordingly where possible (E&OE).They are only guidelines as lengthy delays can and do occur. Orders received for new items will be presented for payment only when the goods are in stock. In the event of any new release being oversold, we reserve the right to supply goods to customers upon order of receipt of their initial order i.e. a 'first come first served basis'.
Pricing Policy
All prices shown include Value Added Tax (VAT) at the current rate. Every effort is made to ensure the advertised price is correct on this website (E&OE). We reserve the right to alter, ammend or correct prices at our discretion. If this situation should arise, we will endeavour to notify customers before dispatching goods. We further reserve the absolute right to withdraw from sale, any item offered on our website without prior notice or reason being given. We also reserve the right to refrain from the supply of goods to a customer placing an order without giving reason.
Shortages, Damaged/Faulty Goods & Returns Policy
Any shortage or item found to be damaged or faulty should be reported to Sherwood Models within seven days of receipt in writing. Please follow any specific instruction(s) given when contacting ourselves. Do not return goods unless you are specifically requested to do so. A returns number will be issued if required by Sherwood Models. Goods will only be accepted for return with this number. If you are in receipt of damaged/faulty/missing goods, please follow these basic instructions:
1).Make a note of the date and time upon which your damaged/fault
goods were received. If the damage is evident after examination upon receipt, immediately
inform the carrier and endorse any delivery note (if applicable) as 'Damaged parcel,
contents not checked for damage or shortages'. Note the carriers name and badge number
if applicable.
2).Note the delivery method ie Royal Mail, Parcel Force or
the name of the carrier if not Royal Mail or Parcel Force.
3).Retain all packaging as this may be required by the carrier for any claim made
against them.
Any item returned as faulty will be subject to examination before the company decides on a course of action. We reserve the right to repair, replace or make a refund for damaged
or faulty goods; or return them to the manufacturer/distributor for examination.
Items returned for any reason other than a genuine fault or damage will incur a 25% restocking fee. Postage and packaging is not refundable. These goods will only be accepted if they are returned in merchantable condition with a return number at the discretion of Sherwood Models.
This does not affect your statutary rights.
Testing Policy
Please note that we will endeavour (where practicable) to test certain goods prior to dispatch. This policy may result in some damage to packaging. Items that are 'shrink wrapped' or 'blister packed' may not be so tested as it will cause damage to the packaging particularly if required for a present.
Trade Descriptions
Most items offered for sale on this site are suitable for adult collectors/modellers only due to fine intricate detail or sophisticated working parts.Customers MUST seek advice from ourselves before ordering any item(s) for a child or young person to check its suitability.
Whilst every efforthas been made (E&OE) to ensure accuracy of descriptions, scales/gauges, colours, measurements, release dates, voltages etc, those indicated are approximate and given in good faith from information supplied to ourselves. The goods dispatched may therefore differ from those shown on our site, and are thereby subject to alteration.
Due to the vast amount of goods offered on this site, it is not possible to upgrade the site on a regular basis. Some items will therefore sell out quickly as they may be in short supply. We therefore advise potential customers to contact us prior to placing an order to ascertain current availability.
Internet Fraud
Sherwood Models use the services and secure server provided by one of the UK's top secure sites. As this service is not provided by Sherwood Models, we cannot assume any responsibility (or part there of) for online fraud howsoever caused.
Copyright
Where possible Sherwood Models have received written permission from all manufacturers, suppliers and importers to feature on this site logos, images, trademarks and text from their relevant catalogues. We are not authorised to give such permission to any other person. Any person copying information from this site may find themselves in breach of copyright or trademark legislation. We would like to take this opportunity to thank all the above companies for use of their material.
Cancellation of Order
Except in special circumstances and then only by written agreement; Sherwood Models will not accept any cancellation of order within 28 days of it being originally placed. Sherwood Models shall be entitled at its discretion to cancel or suspend performance of the contract. This will depend upon the the prevailing situation at the time of order. Sherwood Models shall not be obliged to give a reason for doing so to the customer.
TERMS OF TRADE POLICY STATEMENT
Placing an order on or off line constitutes acceptance and compliance of the above terms of trade governed by the Law of England. If any part of these terms/conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remaining terms/conditions.