POSTAGE & PACKAGING

UK CUSTOMERS
Postage is charged at a standard rate of £4.95 per order. To ensure your goods reach you in merchantable condition we automatically insure your goods for their purchase value. This cost is in addition to your standard postage charge and is based upon the following table (subject to change according to the terms and conditions of our chosen carrier):
Up to £20.00 - FOC.
Up to £100.00 - £1.00
Up to £250.00 - £2.25.
Up to £500.00 - £3.50

If you do not require additional insurance cover as stated above, please state in one of the comment boxes in our checkout procedure at the time of place your order.

ANY GOODS SENT WITHOUT FULL INSURANCE AS REQUESTED BY THE CUSTOMER ARE AT THE CUSTOMERS OWN RISK. SHOULD THEY BE DAMAGED OR LOST IN TRANSIT SHERWOOD MODELS WILL NOT BE RESPONSIBLE IN ANY WAY

Recored delivery is available for an additional 68p for any order irrespective of value. However this does not increase the level of insurance cover from £20.00, it merely requires a signature upon receipt.

Title to the goods transfers at the time of purchase. It is therfore the responsibility of the buyer/customer to ensure adequate insurance cover is provided - see above. If additional insurance cover is cancelled at the point of sale, the goods will be sent at the customers own risk as we assume standard cover of £20.00 is required regardless of order value.

We cannot be held responsible for any delay howsoever caused in the delivery of goods to the cusomer once they have been accepted by our carrier.

OVERSEAS CUSTOMERS

General
We do not accept Eurocheqes, Travellers Cheques or Cash through the post. Payment will be accepted in UK Pounds Sterling Only. Postage and packaging will be added at cost to your order value at the time of despatch. We recommend (due to potential fraud) that were possible, overseas customers notify their banking organisation of their intention to trade with Sherwood Models before placing an order. Our processing bank request a security name and address check to be completed with all overseas orders, a £5.00 charge will be made to your order total to cover this service. VAT is not deductable from printed material eg books, magazines, catalogues & leaflets.

Overseas EEC
Payment is accepted in UK Pounds Sterling only. VAT is included in the prices shown in our webshops at the current rate of 17.5% (subject to change according to UK Government Policy) excluding printed material. NO VAT DEDUCTION IS AVAILABLE. All goods are sent AIRMAIL and are automatically insured. Title to the goods transfers to the buyer/customer at the time of purchase.

Overseas Non EEC
Payment is accepted in UK Pounds Sterling. All prices in our webshops include VAT at the current rate of 17.5% (subject to change according to UK Government Policy) excluding printed material. VAT is deducted at the current rate from all orders meeting the required UK Customs & Excise criteria. VAT is a tax that is added to the net value of goods ie £100.00 plus VAT = £117.50. VAT is 7/47, not 17.5% of the order value. If £117.50 is your total order value then to calulate the VAT deducted = (117.50 x 7)/47 = £17.50. £17.50 should be deducted from your order value before adding postage and packaging. All goods are sent by AIRMAIL and are automatically insured. Title to the goods transfers to the buyer/customer at the time of purchase.

DELIVERY OF GOODS

Goods enter the postage system as soon as your funds are cleared and credited to our account. For customers using credit or debit cards your funds become availble once the transaction has met the required criteria of, and been approved by our Merchant Services. For cheque payments, funds become available when your cheque has passed through the bank clearing process. This usually takes on average six working days excluding bank holidays and weekends. Postal Orders are treated as cash. Please note that whilst every effort is made to send the goods as soon as possible, payment will not be taken until the goods are available exstock at Sherwood Models. We reserve the statutary right to send goods within 28 days. Not withstanding delivery and passing the risk, legal and beneficial ownership of the goods shall remain with Sherwood Models until full payment for the goods has been made.

SHORTAGES, DAMAGED/FAULTY GOODS & RETURNS POLICY

Any shortage or item found to be damaged or faulty should be reported to Sherwood Models within seven days of receipt in writing. Please follow any specific instruction(s) given when contacting ourselves. Do not return goods unless you are specifically requested to do so. A returns number will be issued if required by Sherwood Models. Goods will only be accepted for return with this number. If you are in receipt of damaged/faulty/missing goods, please follow these basic instructions:

1).Make a note of the date and time upon which your damaged/fault goods were received. If the damage is evident after examination upon receipt, immediately inform the carrier and endorse any delivery note (if applicable) as Damaged parcel, contents not checked for damage or shortages. Note the carriers name and badge number if applicable.
2).Note the delivery method ie Royal Mail, Parcel Force or the name of the carrier if not Royal Mail or Parcel Force.
3).Retain all packaging as this may be required by the carrier for any claim made against them.
Any item returned as faulty will be subject to examination before the company decides on a course of action. We reserve the right to repair, replace or make a refund for damaged or faulty goods; or return them to the manufacturer/distributor for examination. Goods will only be accepted for return under the following circumstances:
1). If the Product delivered is not what you ordered, or does not correspond with its description.
2). The Product delivered is not of a satisfactory quality.

Items returned for any reason other than those described above will incur a 25% restocking fee. Postage and packaging is not refundable. These goods will only be accepted if they are returned in merchantable condition with a return number at the discretion of Sherwood Models.

This does not affect your statutary rights.

Testing Policy

Please note that we will endeavour (where practicable) to test certain goods prior to dispatch. This policy may result in some damage to packaging. Items that are shrink wrapped or blister packed may not be so tested as it will cause damage to the packaging particularly if required for a present.