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Delivery and Returns

Postage & Packaging - UK Deliveries

Postage is charged at a standard rate of £5.95 per order. Goods sent via Royal Mail or Parcel Force. Our website software automatically states a URL or delivery progress will be issued. With certain delivery options this is not possible.

ANY GOODS SENT WITHOUT FULL INSURANCE AS REQUESTED BY THE CUSTOMER ARE AT THE CUSTOMERS OWN RISK. SHOULD THEY BE DAMAGED OR LOST IN TRANSIT SHERWOOD MODELS WILL NOT BE RESPONSIBLE IN ANY WAY

Title to the goods transfers at the time of purchase. It is therfore the responsibility of the buyer/customer to ensure adequate insurance cover is provided - see above. If additional insurance cover is cancelled at the point of sale, the goods will be sent at the customers own risk as we assume standard cover of £20.00 is required regardless of order value.

We cannot be held responsible for any delay howsoever caused in the delivery of goods to the cusomer once they have been accepted by our carrier.

Postage & Packaging - Overseas Deliveries

General
We do not accept Eurocheqes, Travellers Cheques or Cash through the post. Payment will be accepted in UK Pounds Sterling Only. Postage and packaging will be added at cost to your order value at the time of despatch. We recommend (due to potential fraud) that were possible, overseas customers notify their banking organisation of their intention to trade with Sherwood Models before placing an order. Our processing bank may request a security name and address check to be completed with all overseas orders. Should this request be made a £5.00 charge will be added to your order total to cover this service. VAT is not deductable from printed material eg books, magazines, catalogues & leaflets.

Overseas EEC
Payment is accepted in UK Pounds Sterling only. VAT is included in the prices shown in our webshops at the current rate of 20% (subject to change according to UK Government Policy) excluding printed material. NO VAT DEDUCTION IS AVAILABLE. All goods are sent AIRMAIL and are automatically insured. Title to the goods transfers to the buyer/customer at the time of purchase.

Overseas Non EEC
Payment is accepted in UK Pounds Sterling. All prices in our webshops include VAT at the current rate of 20.0% (subject to change according to UK Government Policy) excluding printed material. VAT is deducted at the current rate from all orders meeting the required UK Customs & Excise criteria. VAT is a tax that is added to the net value of goods ie £100.00 plus VAT = £120.00. VAT is 1/6, not 20.0% of the order value. If £120.00 is your total order value then to calulate the VAT deducted = 120/6 = 20.00 therefore £20.00 should be deducted from your order value before adding postage and packaging. All goods are sent by AIRMAIL and are automatically insured. Title to the goods transfers to the buyer/customer at the time of purchase.

 

Shortages, Damaged/Faulty Goods & Returns Policy

 

Any shortage or item found to be damaged or faulty should be reported to Sherwood Models within seven days of receipt in writing. Please follow any specific instruction(s) given when contacting ourselves. Do not return goods unless you are specifically requested to do so. A returns number will be issued if required by Sherwood Models. Goods will only be accepted for return with this number. If you are in receipt of damaged/faulty/missing goods, please follow these basic instructions:

1).Make a note of the date and time upon which your damaged/fault goods were received. If the damage is evident after examination upon receipt, immediately inform the carrier and endorse any delivery note (if applicable) as 'Damaged parcel, contents not checked for damage or shortages'. Note the carriers name and badge number if applicable.
2).Note the delivery method ie Royal Mail, Parcel Force or the name of the carrier if not Royal Mail or Parcel Force.
3).Retain all packaging as this may be required by the carrier for any claim made against them.
Any item returned as faulty will be subject to examination before the company decides on a course of action. We reserve the right to repair, replace or make a refund for damaged or faulty goods; or return them to the manufacturer/distributor for examination.

Items returned for any reason other than a genuine fault or damage will incur a 25% restocking fee. Postage and packaging is not refundable. These goods will only be accepted if they are returned in merchantable condition with a return number at the discretion of Sherwood Models.

This does not affect your statutary rights.